Dealing with rude customers

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An award should go to the Virgin Airlines gate attendant in Sydney some
weeks ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo. A
crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn  from service. A single attendant was re-booking a long line
of inconvenienced travellers. Suddenly an angry passenger pushed his way
to  the desk. He slapped his ticket down on the counter and said, "I
HAVE to  be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help
you,  but I've got to help these people first, and I'm sure we'll be
able to  work something out." The passenger was unimpressed. He asked
loudly, so  that the passengers behind him could hear,  
"DO YOU HAVE ANY IDEA WHO I  AM?"   

Without hesitating, the attendant smiled and grabbed
her public  address microphone: "May I have your attention please, may I
have your  attention please," she began - her voice heard clearly
throughout the  terminal. "We have a passenger here at Gate 14 WHO DOES
NOT KNOW WHO HE  IS. If anyone can help him find his identity, please
come to Gate 14."  

With the folks behind him in line laughing hysterically, the man glared
at  the Virgin attendant, gritted his teeth and said, "F... You!"
Without  flinching, she smiled and said, "I'm sorry sir, but you'll have
to fly  QANTAS for that service."

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